This form logs you into your management portal account. To access your help desk account, click here and use the form to the right of the news.
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Read why Rival5, a managed cloud communications company, decided to make a change in their IT strategy.
Founded in 2011, Rival5 Technologies Corp (Rival5) is a Mokena, Illinois based telecommunication company that offers comprehensive telecom solutions to businesses, healthcare facilities, and educational institutions. Their team has years of experience in telecommunications management, consulting, and deployment. Rival5 specializes in "Managed Cloud Communications" solutions. They understand the pros and cons of premise-based telephone systems, Software as a Service (SaaS), Interconnected VoIP, SIP trunking, PRI circuits, POTS lines, and other legacy technologies. Their solutions provide all the desired features of both hosted and premise-based phone systems, at an affordable price.
The major challenges Rival5 faced, with little help from their previous provider, included: End of Life (EOL) equipment, impending points of failure with scarcity of replacement parts, insufficient redundancy to adequately handle failures, over provisioned servers affecting efficiency of resources and a lackluster ability to monitor function and efficiency of each server.
“We were very frustrated with our previous provider’s lack of communication during an outage and unresponsiveness when we needed answers to our questions. Their sales team’s main concern was to upsell us and not focus on our needs. Additionally, the overall reliability of the infrastructure was not a good fit for our business needs.” - Tony Brncich, CEO of Rival5 Technologies
“We entertained the idea of using Amazon’s AWS but felt we were seeing the same sales pattern as our previous provider with lack of communication, " said Tony Brncich, CEO of Rival5 Technologies. "We received quotes from many providers, but Steadfast stood out because they listened to our needs.”
“When the Steadfast sales team received our request for a proposal, they stopped the quoting process and introduced us to the engineering team. The engineering team learned about our business and developed a roadmap to migrate away from our current provider with minimal impact to our customers.”
“It was very easy to get started with Steadfast. We phased in a short-term solution and migrated away from our previous provider. Then, we met with top sales and engineering staff to build out a more robust solution that fit our business model, addressed our needs and reduced our overall costs.”
“Steadfast has helped us overcome our challenges by giving us peace of mind that we can count on them to help us when needed. Additionally, Steadfast is very proactive in their approach to help customers and not just sell to them.”
