This form logs you into your management portal account. To access your help desk account, click here and use the form to the right of the news.
This form logs you into your management portal account. To access your help desk account, click here and use the form to the right of the news.
The documents below describe our terms of service and our stand on privacy in great detail. For a complete legal picture, you may want to also check out our excellent Service Level Agreement. Our Privacy Policy follows.
Last updated: January 30, 2017
Please read this Acceptable Use Policy/Terms of Service ("Terms") carefully. They contain the legal terms and conditions that govern your use of and access to the Steadfast Networks LLC (“Steadfast”) website as well as the delivery of Steadfast products and services (“Services”). By visiting any Steadfast website or using any Services, you are signifying your assent to these Terms. We may revise these Terms from time to time by posting a revised version. YOUR CONTINUED USE OF ANY OF THE WEBSITE OR SERVICES AFTER WE POST ANY CHANGES WILL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGES.
Steadfast strives to provide the best possible service to all our customers, but we will not tolerate any unlawful activity or abuse on our servers.These brief guidelines are imposed to protect you, other Steadfast customers, and us against such harm.
Due to rules set in place by the government of the United States of America we cannot host clients from the following countries: Burma, Cuba, Iran, Iraq, Liberia, Libya, North Korea, Sudan, Syria, or Zimbabwe.
We reserve the right to refuse service to anyone for any reason not prohibited by law. Also we reserve the right to terminate service to any client for any reason not prohibited by law. Any deliberate attempt to cause damage to Steadfast or any other Internet servers will result in immediate account deactivation without prior notice. No refund will be issued in this case.
Full payment is required before any hosting service is rendered, which includes renewals. All payment-due notices will be sent by electronic mail. No bills or invoices will be sent by postal mail or fax, unless requested and agreed upon in writing before service is rendered. Prepayment is due each anniversary (one month, one year, or other agreed upon period) following the date the account was established. Billing will continue automatically and indefinitely until you cancel your hosting account. As a policy, we do not offer credits or refunds for hosting time already expended or on any company issued credit, such as a free month of hosting. Credit cards may be billed up to seven days in advance of the due date to assure that service will not be affected if there is a problem with the credit card. Steadfast considers all credit card or PayPal chargebacks for services rendered, or partially rendered, to be fraudulent. Such accounts will be assessed a $50 fee, per incident, and have their balance sent to a third-party collections agency. Please follow the refund procedures we have defined.
We do give refunds for full months unused, not partial months, and billing is only done on full month or annual terms. If you decide to cancel after prepayment, you will not receive a refund for the current month in use (we do not give partial months refunds). If you have prepaid and received a multi-month or pre-payment discount, upon cancellation we will figure the refund retroactively withdrawing the discount back to the start date of the contract. This will result in paying full undiscounted price for the months used and refunding the balance. This only applies to cancellation by the client. If cancellation is done by Steadfast due to an account violation, there will be no refund. Additional features can be added at any time. Steadfast reserves the right to change prices at any time, but will notify all clients before such changes take place. Account credits are also issued according to our Service Level Agreement (Scheduled maintenance is announced at https://support.steadfast.net/News/List).
All customers will receive invoices at least 25 days before the due date and we will attempt to charge any credit card on file set as a default payment method automatically 2 days before the due date. After the due date, there is a 2 day grace period in which to fully pay the invoice, with an overdue notice being emailed every other day. If payment is not made, or other adequate arrangement put in place, the account (including all paid services on the account) may be promptly shutdown after the 2nd day. The system will be maintained in full working order, with the original data, for a period of at least one additional week. The customer is fully responsible for making sure payment is made in a timely manner and is fully responsible for keeping accurate billing information on file. The customer is responsible to pay all taxes levied against or upon their services provided by Steadfast under these terms, not including taxes based on Steadfast's income.
Payments which are not received by the due date shall be subject to a late fee of 5% of each past due payment so as to compensate Steadfast for the cost of administration and collection. If a payment is 30 days or more past due, it will be subject to interest of two percent (2%) per month compounded monthly (equivalent to a yearly interest rate of 26.86%).
In regards to colocation customers, Steadfast reserves the right to take ownership of the colocated equipment as compensation after a period of 30 days of non-payment. If the equipment is sold, the selling price, minus a 15% processing charge will be deducted from the amount of the bill which is forwarded to collections. Colocation customers must also abide by the posted Colocation Policies.
You agree to allow us and our agents the right of access to equipment and data, as is reasonably needed, for purposes of installing, servicing, configuring, maintaining, inspecting, upgrading, replacing and removing the services and/or equipment used to receive any of the Services. In so doing Steadfast will take all reasonable care to insure the work is complete in a professional manner with minimal interruptions to Services. In all instances Steadfast Network's liability will not exceed what is provided within these Terms.
You may cancel at any time, unless otherwise stated in a written contract or agreement. To cancel your service, please email billing@steadfast.net. Notification of cancellation must be received at least thirty days prior to your cycle date, with the cycle date being the day of the month you sign up, in order to avoid charges in full for the next cycle. It is the client's responsibility to secure email confirmation from Steadfast that the service has been cancelled. If the client has not yet received email confirmation of service cancellation, then the account remains active, and you will continue to be invoiced. Clients are responsible for all charges associated with a service until cancellation is verified via email.
If the client has a balance due at the time of cancellation, this balance must be paid in full and the cancellation may be refused until such a payment is made. Cancellation does not absolve client of any outstanding financial obligations. Steadfast reserves the right to go through a third-party collection agency to collect any overdue payments. All accounts sent through a third-party collection agency will have an additional fee of 38% of the amount owed added to cover the collections fees and other related expenses, subject to applicable laws. Steadfast may also seek any legal fees incurred in pursuing collection efforts.
You are solely responsible for maintaining insurance coverage for any claims which may arise under these Terms and for which you may be legally liable. It is your responsibility to adequately insure yourself against business interruption, loss of business or other losses. Steadfast shall not have responsibility to you for your failure to maintain sufficient insurance coverage. Steadfast's liability shall not exceed that which is set forth in these Terms.
You agree to use all Steadfast Services and facilities at your own risk. Steadfast specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall Steadfast be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. You agree that you shall defend, indemnify, save and hold Steadfast harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Steadfast, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by the client, it's agents, employees or assigns. You agree to defend, indemnify and hold harmless Steadfast against liabilities arising out of:
Steadfast shall be the sole arbitrator of what violates this policy.
YOU ACKNOWLEDGE THAT STEADFAST PERMITS OTHER LICENSEES TO INSTALL THEIR EQUIPMENT IN THE PREMISES. STEADFAST WILL HAVE NO LIABILITY FOR ANY DAMAGES, COSTS, OR LOSSES INCURRED BY CUSTOMER (OR ITS CLIENTS) CAUSED BY SUCH OTHER LICENSEES. ACTS, EQUIPMENT, OR FAILURES TO ACT.
THE LIMIT OF STEADFAST'S LIABILITY IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR BY STATUTE OR OTHERWISE TO CUSTOMER (OR ITS CLIENTS) CONCERNING PERFORMANCE OR NON-PERFORMANCE IN ANY MANNER RELATED TO THESE TERMS, FOR ANY AND ALL CLAIMS WILL NOT, IN THE AGGREGATE, EXCEED THE TOTAL FEES PAID BY YOU TO STEADFAST UNDER THIS AGREEMENT IN THE 2 MONTHS IMMEDIATELY PRECEDING THE DATE THE CLAIM AROSE. IN NO EVENT WILL STEADFAST BE LIABLE FOR ANY LOST PROFITS, SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES.
Steadfast is committed to a strict anti-spamming policy. Under this policy, we prohibit spam, or any unsolicited commercial email, from being sent either: Over the Steadfast network, by clients or any other users of the Steadfast network (including the client's customers); AND/OR over ANY network - if the message sent advertises or mentions a site hosted on the Steadfast network.
We react quickly and seriously to violations. We reserve the right to terminate the services of any client disregarding this policy. Notice of at least 6 hours is given to all dedicated hosting and colocation clients. Public Cloud customers may have their accounts suspended without notice, depending on the severity of the incident. Sending unsolicited commercial email (a.k.a. "spam"), cross-posting messages to a large number of usenet groups, posting obscene or threatening messages while using or referring to an email address or web site URL on Steadfast' network is prohibited. The use of Steadfast’s network as a mail drop for responses to activities described above is also prohibited. Accounts cancelled due to spam will be billed a "clean up" fee of $100 along with a potential fee of $50 per mailing/complaint if they are deemed to be unresponsive to our requests.
If you have any complaints or comments regarding spam on our network, please email abuse@steadfast.net.
Note: Steadfast explicitly reserves its right to act in accordance with this policy in all instances. However, we will generally not suspend an account due to a single violation. In general, we will first attempt to work with you to resolve the situation. If problems persist or there is no cooperation the account may be suspended and have the above charges applied. As a web host we understand you may not have control of all your users/clients and we are more than happy to work with you as long as you are cooperative. We give all clients the right to defend themselves before accounts are permanently suspended or charged the specified clean-up fees.
All services provided by Steadfast may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any American law is prohibited. This includes, but is not limited to: copyrighted material, trademark, intellectual property, material that promotes any illegal activity, or material protected by trade secret and other statutes without proper authorization. Steadfast will comply with all requirements of all Federal and State laws and regulations and will comply with orders of any court of competent jurisdiction or regulatory agency with authority over Steadfast or its business. You agree to indemnify and hold harmless Steadfast from any claims resulting from such compliance or the use of the service which damages any party.
Your use of the Steadfast Services may involve materials submitted by you or a third party, including, without limitation, photographs, videos, images, text, graphics and other materials (collectively, "User Submitted Materials"). You agree to indemnify and hold Steadfast, its directors, officers, shareholders, employees, contractors, agents, representatives, affiliates, and third party users harmless from and against any and all claims, causes of action, liabilities, damages, losses, expenses and costs (including, without limitation, attorneys' fees) that arise directly or indirectly out of or from: (i) your violation of these Terms, any other agreement or terms of use with Steadfast, any representation or warranty contained herein or therein or any applicable law; (ii) your User Submitted Materials; (iii) your activities in connection with obtaining any Steadfast Services; or (iv) any activity related to access to or use of your account by you or any other person.
User Submitted Materials that violate these Terms may be removed; provided, however, that we have no obligation to remove User Submitted Materials in response to user reports or requests. Steadfast is not responsible for, and will have no liability for, the removal, non-removal or loss of any User Submitted Materials from the Steadfast website and Services. Steadfast responds to notices of alleged copyright infringement and terminates accounts of repeat infringers according to the process set out in the U.S. Digital Millennium Copyright Act.
Content that violates these Terms includes, but is not limited to, the following:
Any illegal activity may result in your site being suspended immediately, without notification. Any sites breaking the above rules will be subject to a $100 clean-up fee if they are deemed to be unresponsive to Steadfast's requests.
Steadfast will be the sole arbiter as to what constitutes a violation of this provision.
If you believe in good faith that any material used or displayed on or through the Steadfast website or Services infringes your copyright, you may send us a notice requesting that the material be removed, or access to it blocked. The notice must include the following information: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (b) identification of the copyrighted work claimed to have been infringed (or if multiple copyrighted works are covered by a single notification, a representative list of such works); (c) identification of the material that is claimed to be infringing or the subject of infringing activity, and information reasonably sufficient to allow us to locate the material; (d) the name, address, telephone number and email address (if available) of the complaining party; (e) a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law; and (f) a statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send us a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA. DMCA notices and counter-notices regarding our Sites should be sent to abuse@steadfast.net and 800 S. Wells Street, Suite 190, Chicago, IL 60607.
Examples of system or network security violations include, but are not limited to, the following:
Inadequate security, insecure/unpatched software, insecure passwords, etc. are not the responsibility of Steadfast. You are responsible for ensuring that your account is as secure as possible and you accept all responsibility for actions taken using the resources allocated to you, whether these are authorized or not. You agree to be held responsible for all bandwidth overage fees ($0.35 per GB, unless other terms were agreed upon), clean-up fees, and managed service fees.
No guarantees are made of any kind, either expressed or implied, as to the integrity of our backups or backup services. It is your responsibility to maintain local copies of your content and other stored information. If loss of data occurs due to a failure on Steadfast's part, we take reasonable action to recover the data in-house at no charge to the client. If data loss occurs due to negligence of client in securing their account, by an action of the client, or any actions not under the direct control of Steadfast, Steadfast will have no liability.
You are fully responsible for assuring that backups are kept. With dedicated servers, backup space is provided with all accounts, but it is your responsibility to activate that backup space and to backup your data.
It is your responsibility to assure your contact and billing information is complete, up-to-date, and accurate, including full mailing address and a list of authorized contacts. Steadfast will contact users via the email addresses and/or phone numbers entered by the user and will not be held responsible for the accuracy of this information. Steadfast provides a direct way for all users to verify this information through the control panel. Support services are only rendered to those users whose information is on file as an authorized contact on the account.
You represent and warrant that you are at least 18 years of age.
Steadfast reserves all rights not specifically granted herein.
Neither party will be liable for any delay, interruption or failure in the performance of its obligations if caused by acts of God, war, declared or undeclared, fire, flood, storm, slide, earthquake, or other similar event beyond the control of the party affected ("Force Majeure"). If any Force Majeure occurs, the party claiming the Force Majeure will promptly notify the other. The party claiming the Force Majeure will use commercially reasonable efforts to eliminate or remedy the Force Majeure. This Section will not apply to excuse a failure to make any payment when due.
No failure or delay in enforcing any right or exercising any remedy will be deemed a waiver of any right or remedy.
If any portion of these Terms are determined to be or becomes unenforceable or illegal, such portion will be reformed to the minimum extent necessary in order for this Agreement to remain in effect in accordance with its terms as modified by such reformation.
These Terms will be governed and interpreted by the laws of the State of Illinois, without regard to its conflicts of law provisions. The parties hereby irrevocably and unconditionally agree to the non-exclusive jurisdiction of the courts of the jurisdiction where Steadfast is located, and all courts competent to hear appeals therefrom.
These Terms supersedes all previous agreements between the parties. These Terms and any subsequent Service Agreement Addendums constitute the entire agreement between the parties regarding the subject matter hereof and supersede all proposals and prior discussions and writings between the parties with respect thereto. EXCEPT AS SPECIFICALLY PROVIDED IN THESE TERMS, STEADFAST MAKES NO REPRESENTATION, WARRANTY OR CONDITION, EXPRESS OR IMPLIED, AND EXPRESSLY EXCLUDES ALL IMPLIED OR STATUTORY WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, DURABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR TITLE OR NON-INFRINGEMENT AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE.
This document states the privacy protections you have as a client.
Last updated: May 21, 2018
This is the web site of Steadfast Networks LLC.
Our postal address is:
231 S. LaSalle St., Suite 2100
Chicago, IL 60604
We can be reached via e-mail at support@steadfast.net or you can reach us by telephone at 312-602-2689.
For each visitor to our Web page, our Web server automatically recognizes only the consumer's hostname and IP, but not the e-mail address (where possible).
We collect the domain name and e-mail address (where possible) of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations.
The information we collect is used for internal review, used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used to contact the user regarding updates to their request as well as new products/offerings and other marketing communications from Steadfast. Your information is not shared with other organizations for commercial purposes and is not stored outside of the United States. Personal information will be disclosed as it is required by lawful requests by public authorities, including to meet national security or law enforcement requirements.
With respect to cookies: We use cookies to store visitors preferences, record session information, record user-specific information on what pages users access or visit.
If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address or calling us at the above telephone number.
If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, e-mailing us at the above address.
Please provide us with your exact name, phone number, and address. We will be sure your name is not shared with other organizations.
Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding requests they have placed on-line or active services with Steadfast.
The information is retained until a request is received to remove the data. Customers may prevent their information from being stored or used for any purpose by calling us at the number provided above or e-mailing us at the above address.
Upon request we offer visitors the ability to have inaccuracies corrected in contact information, transaction information, communications that the consumer/visitor has directed to the site. This information, along with any other personal information, can also be provided at no charge on request to the above email address.
With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site and all sensitive information is stored on secure systems.
If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, state or local chapters of the Better Business Bureau, state or local consumer protection office, The Federal Trade Commission by phone at 202.FTC-HELP (202.382.4357) or electronically at http://www.ftc.gov/ftc/complaint.htm or any other relevant supervisory authority. It is always our intent to abide by all privacy laws and we will gladly cooperate with the necessary authorities to assure this is the case.
Steadfast complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Frameworks, as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. Steadfast has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.
In compliance with the Privacy Shield Principles, Steadfast commits to resolve complaints about our collection or use of your personal information. In this context, Steadfast is committed to the security and privacy of your information and assumes all liability for the use of this information in any way not in compliance with this policy or as explicitly authorized by the individual. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Steadfast at:
Steadfast Networks LLC.
800 S Wells St, Suite 190
Chicago, IL 60607
We can be reached via e-mail at support@steadfast.net or you can reach us by telephone at 312-602-2689.
Steadfast is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC) and has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved Privacy Shield complaints concerning data transferred from the EU and Switzerland. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction you can invoke binding arbitration.