With Steadfast, you are supported by the best and most comprehensive managed services from day one. All private cloud and dedicated server packages feature a premium layer of all-inclusive managed services—a benefit that we call the “Steadfast Advantage”.
The Steadfast Advantage delivers complete peace of mind when it comes to your service operations. It is designed to protect and optimize your service by monitoring performance, conducting robust security scans, and proactively identifying any potential service concerns.
In addition to the safeguards added to your data and service operations, this enables the Steadfast technical support team to move even faster in resolving any potential issues.
The Steadfast Advantage removes your day-to-day worries so that you can strengthen your focus on projects that will drive your core business.
Our facilities are staffed by skilled system administrators and data center operations technicians 24/7 and available via email and telephone, always. Steadfast System Administrators are available to resolve technical issues with any supported software application.
Steadfast guarantees 99.99% service availability* with an industry-leading SLA that ensures your business services are fully supported and protected.
*May exclude emergency and scheduled maintenance windows
Steadfast is the only vendor with a simple 99.99% SLA that guarantees hardware, power, and network availability.
Our technical team offers one of the industry’s fastest response times with onsite, 24/7/365 availability for on-demand support and troubleshooting. While our SLA guarantees that every support request will receive an initial response from our system administration team within 1 hour of submission, we typically are able to respond within 15 minutes or less.
Steadfast’s Implementation and System Administration team will engineer a custom migration solution to ensure a smooth migration to your new Steadfast environment.
Steadfast will update the server’s operating system on a pre-determined recurring schedule, or as requested.
The highly-skilled Steadfast Implementation Team, comprised of highly experienced Microsoft, Linux, and virtualization engineers, will fully analyze your needs and design an environment that will provide them with the best possible experience.
You may qualify for an annual performance and diagnostics report that will help assess strengths and weaknesses in your infrastructure, accompanied by a presentation of the findings from our technical team, to provide greater insights regarding your operations. Check with a Steadfast representative to determine your eligibility.
Your devices will be enrolled into our monitoring system for continuous monitoring of service status, performance, and capacity. Upon detection of any issue, alerts are immediately sent to the Steadfast System Administration team.
The Steadfast System Administration team will proactively respond to and resolve any alerts received from our monitoring system. If your involvement is necessary, we will immediately communicate the issue and potential resolutions to you.
Steadfast maintains constant awareness of security threats and vulnerabilties. We perform monthly security scans to identify any potential risks. Any vulnerabilities with supported software that can be addressed without service disruption will be resolved. If not, Steadfast will communicate possible solution recommendations to you.