cmercury Case Study

For over four years now the Steadfast sales, engineering and data center teams all have been actively working with cmercury to meet their requirements and provide exceptional solutions. 

“Steadfast has gone out of their way to help us - this is the best company we’ve worked with in the U.S.” - Jacob M. George, CEO of cmercury

About cmercury

cmercury is a progressive international marketing automation company based in Kerala, India with offices also located in Kingswood, Australia and Miami, United States. Their primary focus is their highly intelligent Marketing Automation Suite that uses Machine Learning (ML) to find hidden insights in large sets of data to present actionable insights that marketing teams can leverage. Providing this type of marketing intelligence requires highly reliable infrastructure and network connectivity to maintain superior performance and delivery for the cmercury customer base.

Real People = Real Results

Settling for a managed service provider that exhibited limitations in support and performance was not suitable for cmercury. In 2017 cmercury came to a point where they needed to make a defining business decision to leave their managed service provider. cmercury wanted a provider with greater ability to provide them:

• Stronger support and incident resolution
• Value-driven engagements vs money-driven
• Higher technology skill sets and expertise
• Greater data protection and recovery capabilities

cmercury selected Steadfast and their transition immediately delivered many favorable outcomes:

• Uptime and Performance: cmercury experienced higher uptime and better performance.
• Greater Focus on their Business: cmercury could finally focus more on application development rather than hunting down infrastructure issues.
• Stronger Capabilities: cmercury was able to deploy more complex and performance demanding applications on the Steadfast infrastructure.

We were provided best-in-class support whenever situation demanded, though such situations occurred very rarely over the years of our association.” - Jacob M. George, CEO of cmercury 

With more than 250 enterprise customers running their email and marketing automation programs with cmercury on Steadfast servers, it is imperative that any obstacle is attended to immediately.

"We always had a nice professional working relationship over the years and we look forward to the year’s to come! We highly recommend Steadfast to anyone who wants true high performing cloud or managed hosting services." - Jacob M. George, CEO cmercury

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