Deliver Better Support

Not all support is equal. Everyone promises uptime and service levels agreements. But, as happens often with industry cloud vendors, smaller customers struggle to get the same support attention as their enterprise counterparts, support ticket responses are prioritized, and customers may be required to pay for premier support levels to get more immediate resolution. Steadfast Simplicity Cloud Service support tickets are all treated equally—as it should be—with industry-leading support and service. 

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The Keys to Better Support  

• On-Demand IT Engineering - Our state-of-the-art data centers employ onsite, highly-experienced IT engineers who are ready and willing to assist customers with their needs 24/7/365. No call centers to field requests…you go directly to your support team. 

• Rapid Response Times – Our onsite IT Engineers are not only available, they are fast. Our 30-minute Support Response SLA is literally half the time of the industry-leading providers. Even better, however, internal auditing on our services had demonstrated a 7.3 minute average response time for online support tickets.

• An Extension of Your IT Team – Our service doesn’t just end at cloud deployment and technical support. Steadfast acts as an extension of our customer IT teams by making our team available for strategic IT discussions, guidance, or questions. We keep up with the latest innovations, security issues, and market trends so that you don’t have to. Our success depends on your success, so we prefer to be a partner with our customers and not simply a vendor.