Skip to main content
  • Industry Solutions
    • Managed Service Providers
    • Enterprise Solutions
    • Developers & Startups
    • Healthcare
    • Trading and Financial
      • Chicago Managed Trading Servers
      • Trading and Financial Colocation: Chicago & New Jersey
    • IBM AS/400 and iSeries Users
  • Support
    • Register
    • View Tickets
    • Submit a Ticket
    • Knowledgebase
    • News
  • Steadfast Blog
  • Steadfast Podcasts
  • Contact Us
Home
  • Call Us
  • Call | 888.281.9449
  • Login
  • Search

This form logs you into your management portal account. To access your help desk account, click here and use the form to the right of the news.

  • Cloud Hosting
    • Cloud Hosting
    • Private Cloud
    • Hybrid Cloud
    • Public Cloud
    • Cloud Storage
      • Secure File Share
      • Wasabi Cloud Storage
    • Virtual Data Center Platform
  • Managed Hosting
    • Bare Metal Dedicated Servers
      • Deep Learning GPU Dedicated Servers
      • Linux Dedicated Servers
      • Windows Dedicated Servers
    • Virtual Private Servers
    • Data Center Colocation
      • Managed Colocation
      • Chicago: 350 E Cermak
      • Chicago: 725 S Wells
      • Edison, New Jersey
    • Security & Compliance
      • Managed Firewall
      • SSL VPN
      • DDoS Protection
      • Email Security
  • Backup & Disaster Recovery
    • Backup
    • Disaster Recovery
    • Veeam Backup & Replication
    • Veeam Cloud Connect
    • Wasabi Cloud Storage
  • Why Steadfast
    • Why Steadfast?
    • About Steadfast
      • Our History
      • News and Press
    • Data Centers & Network
      • Our Data Centers
      • Our Network
      • Network Test
      • Peering Policy
    • Customer Stories
    • Service Level Agreement
  • Industry Solutions
    • Managed Service Providers
    • Enterprise Solutions
    • Developers & Startups
    • Healthcare
    • Trading and Financial
      • Chicago Managed Trading Servers
      • Trading and Financial Colocation: Chicago & New Jersey
    • IBM AS/400 and iSeries Users
  • Support
    • Register
    • View Tickets
    • Submit a Ticket
    • Knowledgebase
    • News
  • Steadfast Blog
  • Steadfast Podcasts
  • Contact Us
Close
Return to All Blog Posts

Ticket System Changes, etc.

July 31, 2006 in
Our Customers
Software

We have finally upgraded our support ticket system to Kayako 3, after finally getting it to import properly and getting all the templates modified to fit into our site design. Overall, we have been quite happy with the upgrade on our side, and hopefully several of the new features, including InstaAlert, will also help us in delivering faster response times aross the board.

In related news, NOCWizard is now at http://noc.steadfast.net and the support system has also been moved to the steadfast.net domain, http://support.steadfast.net. We are currently looking at replacing NOCWizard, finally, with Ubersmith Data Center Edition. This upgrade will not be cheap, but should be worth it long term. After talking with the Ubersmith staff, we should be able to greatly improve our current billing setup very quickly and for the long term it should allow us to greatly improve the automation and level of service provided.

Share This
facebook twitter email compact

Comments (0)

Leave a Comment

Get an image next to your comment by visiting Gravatar.com and uploading a profile photo that links to your address.

Search the Blog

Categories

backup
(1)
bare metal
(1)
Business Talk
(23)
Chicago
(11)
Chicago colocation
(1)
Cloud
(34)
cloud backup
(1)
cloud services
(2)
colocation
(4)
colocation services
(1)

Archives

  • August 2022 (1)
  • March 2022 (3)
  • October 2021 (1)
  • January 2021 (1)
  • July 2020 (1)
  • June 2020 (1)
  • April 2020 (1)
  • March 2020 (1)
  • August 2019 (1)
  • July 2019 (1)

Follow Us

  • Facebook
  • Twitter
  • LinkedIn
  • RSS Feed
  • 312.602.2689
  • ColoHouse Sales
  • Facebook
  • Twitter
  • YouTube
  • LinkedIn

Services

  • Cloud Hosting
  • Managed Hosting
  • Backup & Disaster Recovery

Solutions By Industry

  • Enterprise Solutions
  • Trading & Financial
  • Healthcare
  • Developers & Startups
© 2023 Steadfast
  • Log In
  • Site Map
  • Legal Info & Privacy Policy