Recently Steadfast Networks was accredited by the Better Business Bureau reflecting our dedication to the ideals the Bureau sets forth. After an audit and application process, the BBB agreed with our assessment that we adhere to their Standards for Trust and we've very excited to join the family of accredited companies!
We have established trust with the marketplace by providing the absolute best service and support in the industry, always going the extra mile and ensuring our customers' needs are filled. We advertise honestly, never overselling capacity or reneging on promised offers. We're clear and straightforward in our dealings, whether it's technical or on the sales and billing side of things. Our transparency is evident whenever you deal with us. You know who you're talking to and there's never any ambiguity as to where your case lies. Our staff takes ownership and makes the process very clear and as simple as possible.
Honoring our promises was also a big factor. It's one thing to say we have an average of 30 minute ticket response times but it's another to back that up in practice and with trackable metrics. Steadfast takes its Service Level Agreements very seriously and the BBB acknowledged this in its accreditation. Our responsiveness and integrity are apparent to everyone that works with us and in getting accredited it validates what we have been saying all along: Steadfast leads the pack when it comes to superior service and customer support.
We're happy to be one of the newest additions to the Better Business Bureau's accredited companies and look forward to continuing doing business the Steadfast way, with integrity and by earning trust one client at a time.