We are announcing that we have added two new account managers over recent weeks, Andy Salazar and Jacob Wall. They both bring extensive industry experience along with them and we're happy to have them on board.
With these additions, we'll be expanding our sales hours and increasing our presence on live chat starting Monday. The sales hours will now be 8AM - 7PM Central, Monday through Friday, which assures we cover the 9-5 work hours coast-to-coast. We should also have quicker sales responses on nights and weekends. Live chat will also be available during those times, and as you can see, we've already updated our live chat software (check the bottom right of this page), which should provide a better user experience as it is more responsive and not in a separate pop-up window. For us, the operator interface is also a significant improvement.
To note, our billing hours have been reduced to 9AM - 5PM Monday through Friday.