Here is a copy of an email I just sent out, so that those who, for some reason, did not receive it are able to view the text of it.
This is a somewhat odd combination of topics. I needed to comment on both of these things anyway, so here it goes.
First of all, the HostingCon dinner Sunday night will be at the Mirage buffet, Cravings, at 7:30PM Sunday. Please email me at firstname.lastname@example.org to confirm whether or not you will be coming, so we can be fully prepared. It will be a casual event and representatives from our server vendors, Rackmounts Etc. and Rackmount Micro will also be present. We are hoping that all of you planning to come to HostingCon will be able to attend.
Note: I will give my cell phone # to those who confirm they are attending so they can reach me if there are issues finding the restaurant, they are running late, etc.
Next, the statement which will affect more of you is that we are making some small changes to our billing policy. These changes will only affect customers who are past due on their account. Invoices are sent 6-7 days before the invoice is due, so you should be fully aware of payments due. To further encourage people to pay on time, we will not be providing support of any kind, except for billing/sales to accounts more than 5 days past due. Also, once an account is suspended for non-payment, we will not turn the system back on until full payment is made. That means, if you will have an issue with paying on time, please contact us in advance, and we will be more than happy to work with you. Our billing policies are still much more lenient than most of our competitors, as we are fully aware that issues can come up, which may not allow you to pay your account in full.
Note: The billing change only affects dedicated server and colocation clients.